This page explains, in plain language, how refunds and cancellations work for a Prop Firm Empires subscription — one subscription covering the whole system: The Forge on your desktop, Command in your browser. It applies to the paid product only — it has nothing to do with the futures-trading risk disclosures on this site, which live at propfirmempires.com/disclosures.
This is a plain-language summary. The Terms of Service, §8 is the canonical legal text — see §7 below.
1.Status — payments not live yet
Subscriptions and payments are not live today. The Forge is currently in a pre-launch state; Stripe checkout exists but has not been switched on. This page describes the policy that will apply once payments launch, so it doesn't need a rewrite that day — only a status flip from "planned" to "in effect."
2.First-charge guarantee
Your first subscription charge carries a 14-day money-back guarantee. Email support@propfirmempires.com within 14 days of that first charge and we'll refund it in full, no questions asked.
3.Renewals and cancellation
Renewal charges are non-refundable, unless the law requires otherwise. You can cancel at any time to stop future renewals — cancelling doesn't trigger an immediate refund of the period you've already paid for. Instead, your access simply continues until the end of that period, then doesn't renew.
We don't offer partial-month or prorated refunds for time you don't end up using within a paid period.
4.How to cancel
Once payments launch, subscriptions will be cancellable from the link in your Stripe billing receipt/portal. If that's ever unavailable to you for any reason, email support@propfirmempires.com and we'll cancel it for you.
5.How to request a refund
Email support@propfirmempires.com with the email address you subscribed under. For a first-charge refund under §2, mention the date you subscribed so we can confirm you're inside the 14-day window. We don't require a reason, and we don't run you through a retention flow first.
6.Billing errors and exceptions
If you were charged in error — a duplicate charge, a charge after you'd already cancelled, or a charge that doesn't match what you signed up for — email us and we'll fix it. That's a billing-error correction, not a use of the §2 guarantee, and it isn't limited to the 14-day window.
For anything outside the situations named on this page — an edge case, an outage that kept you locked out for an extended stretch, a dispute about timing — email support@propfirmempires.com and make your case. A human reads it and decides, case by case. We don't promise a particular outcome, but we do promise it gets read by the person who runs this, not a script.
7.Relationship to the Terms of Service
This page is a plain-language summary for anyone comparing plans before they pay, and for card networks or payment processors who expect a directly linkable refund policy. Where anything here and the Terms of Service, §8 ever appear to differ, the Terms of Service is the canonical legal text.
8.Changes to this policy
We may update this policy as the product evolves, most notably when payments actually launch (§1 moves from "planned" to "in effect"). We'll update the "Last updated" date and flag material changes on the site.
9.Contact
Questions about a charge or a refund: support@propfirmempires.com